Return & Exchange Policy

At The Time Zone, we prioritize customer satisfaction and strive to deliver high-quality products to your doorstep. Please read our Return & Exchange Policy carefully:

Return Policy

  1. We offer a 7-day return policy.
  2. Returns are only accepted if the item is damaged or if you received the wrong item.
  3. Change of mind is not applicable for returns.
  4. A complete parcel opening video is mandatory to process any return claim. (Share via WhatsApp: 0319-5437915


Exchange Policy

  1. Refunds are not offered under any condition.
  2. Exchanges are available only for damaged, defective, or incorrect items.
  3. Change of mind is not applicable for exchanges.
  4. For exchanges, the customer must pay the delivery charges.

Requirements for Return or Exchange

  1. A parcel opening video is mandatory. Without it, no claim will be entertained.
  2. The return or exchange request must be submitted within 7 days of receiving your parcel.
  3. Pack the item securely in its original packaging.

Verification and Resolution

  1. All claims will be verified within 3–4 working days after receiving your request.
  2. Once verified, a replacement parcel will be dispatched promptly in case of exchange.
  3. For returns, your payment will be settled according to our support team’s instructions (refund method will be communicated directly).

How to Return or Exchange Your Item(s)

  1. Record a full unboxing video while opening the parcel.
  2. Pack the item securely for return.
  3. Ship the parcel to the address below.
  4. Share the shipping receipt via WhatsApp: 0319-5437915

Return & Exchange Address:

Name: The Time Zone 
Address: Office No. 25, 3rd Floor, Mir Tariq Arcade, Main Museum Road, Taxila Cantt
Phone Number: 0319-5437915

For any assistance or to submit a return/exchange request, please contact our support team.

Thank you for shopping with The Time Zone — your satisfaction is our priority!